438-439-6392 | medinski@gmail.com
Montréal, Québec, H4E 4B3
Experienced Technical Support Specialist with 4+ years of expertise in SSL certificate issuance, installation, and troubleshooting across diverse platforms, including automation via ACME and integration of code-signing certificates with CI/CD pipelines. Skilled in enterprise-level case management, team mentoring, and process optimization. Recognized for consistent excellence in high-priority case resolution, coaching new hires, and contributing to organizational success through innovative solutions and leadership.
- Technical Expertise: SSL/TLS, PKI, and certificate lifecycle management. Integration of code-signing certificates with CI/CD pipelines. - Automation Tools: ACME protocol for SSL automation and enterprise systems integration. - Case Management: Salesforce CRM, Jira, and other ticketing platforms. - Networking Knowledge: VPN, DNS troubleshooting, and infrastructure optimization. - Leadership: Coaching and mentoring new starters, team productivity enhancements. - Languages: Fluent in English and Russian. - Certifications: CompTIA Network+ (in progress).
Digicert, Cape Town, South Africa | Jan 2019 – Feb 2025
- Lead team mentoring initiatives, coaching 5+ new hires, and enabling rapid onboarding to technical support workflows. - Resolved high-priority cases with efficiency, achieving a consistently high standard of customer satisfaction and performance metrics. - Spearheaded the implementation of enterprise-level SSL/TLS certificate solutions, troubleshooting diverse client environments, and integrating PKI with customer infrastructure. - Specialized in automating SSL certificate issuance and renewal using ACME protocols, enhancing operational efficiency for clients. - Acted as the team's Subject Matter Expert for TLS and Code Signing integration projects, facilitating seamless implementation and knowledge-sharing sessions.
Key Achievements: - Consistently received top performance reviews, with supervisors highlighting leadership, technical skill, and a results-driven approach. - Recognized for outstanding contributions to team productivity and customer satisfaction, paving the way for promotion to Senior Technical Support roles. - Played a pivotal role in supporting enterprise clients and troubleshooting high-complexity cases.
Sigmatech CC, Cape Town, South Africa | Jan 2012 – Jan 2019
- Oversaw technical operations, implementing advanced solutions for CCTV and satellite TV installations across residential estates, commercial buildings, and multi-unit properties. - Led successful gate motor automation projects for hotels and commercial parks, ensuring seamless integration with existing systems. - Delivered ongoing technical support for property management companies, fostering long-term client relationships and enhancing service reliability. - Conducted technical training sessions for staff, standardizing troubleshooting protocols to boost efficiency and service quality.
Key Achievements: - Designed and executed end-to-end automation and technical support strategies, significantly improving service delivery and client satisfaction. - Built and maintained technical solutions that minimized downtime and optimized system performance.
Electrical Engineering ND Cape Peninsula University of Technology, Cape Town